Privacy Policy

Food4wildbirds- Privacy and Cookies Policy

This policy explains how we, Food4wildbirds, use your personal data which you provide to us including when you use our website, www.food4wildbirds.co.uk. We take our responsibilities for managing your personal data seriously and this policy explains our information practices and the choices you can make about the way your personal information is collected, used and stored.

When we say your “personal data” or “personal information” we mean any information that identifies you as a person.

Collecting your personal data – our relationship with you

You may provide us with personal data in one of the following ways:

  • contacting us by telephone with an enquiry where you may be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
  • contacting us through our website by either emailing us, using the ‘Contact Us’ button and completing your details on our form or writing to us. If you contact us through our website, you will be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
  • setting up an account with us through our ‘Login’ button. In order to set up an account with us we will need your name, email address, delivery and home address(es) and telephone number. Please note when you first register for an account, our system automatically creates a user name for you to log on with and your user name will always be the initial email address you provide when you first registered. You have the opportunity to amend or delete your contact details at any time (including an email address if this changes from account set up) by logging into your account in the normal way. If you have any problems amending your personal information, please telephone us and one of our team will talk you through the process.  For security reasons, we are unable to amend the information on your account for you.

The collection of this personal data is essential to enable us to perform our contract with you.

Placing an order with us – Worldpay

When you place an order for us, you will be asked for your payment and delivery address details in order to process your payment. We do not handle or have access to your payment details as these are handled and processed by Worldpay who act as data controller in this context.  The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive personal data and we ensure that we use encryption software on our website to safely transfer over your sensitive information. You can view Worldpay’s privacy policy at: https://www.worldpay.com/uk/privacy-policy.

Practical steps in making payment via Worldpay which you may find useful

If you experience any problems making your payment through Worldpay, please check that your web browser settings allow pop-ups from our web site.  Separately, please note when you are asked to make payment, a pop up window will appear that requests your password. This is an added security check initiated by your bank card issuer.  The password that is required at this stage of the payment transaction is the one you have set up or use for on line bank transactions and not the password you use for logging onto our web site.  If you don’t currently have a password set up for these purposes, press the ‘Forgot Password’ button and you will be allowed to create one and then your transaction can be completed.

Permitting us to add you to our newsletter list

When you agree to be signed up to our mailing list you will be required to consent to our using your personal information for marketing purposes. This will include consenting to the transfer of your personal data to Klaviyo who provide our email marketing service. You can view the Klaviyo privacy policy here – https://klaviyo.com/privacy/policy. You will always have the option to unsubscribe to these emails by clicking the unsubscribe link in our email communications with you.

Customer Surveys and reviews about our services and products

You may decide you wish to respond to a customer survey or leave customer feed back about our products and services on Trustpilot.  We do not handle or have access to your comments which are handled and processed by Trustpilot who acts as a data controller in this context.  You can view Trustpilot’s privacy policy at: https://www.uk.legal.trustpilot.com.

Sharing your personal information with third parties

In order to provide our services and operate our website, we use various third parties which are carefully selected by us.  These parties include companies such as Bright White Space (website design company), Google (analytics and ads), and Klaviyo (marketing). All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation (‘GDPR”). In some circumstances, your data may be transferred to or stored at a location outside the European Economic Union (“EEA”) or processed by individuals acting for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the EEA, we ensure that the relevant third party processing the data has either provided the required contractual undertakings as specified by the EU or is a signatory of the EU-US Privacy Shield Framework.

There are certain scenarios where we may have to share your personal information with other parties (not listed in this policy) and examples of these scenarios are set out below:

  • For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
  • Where your data may be required to protect against harm to the rights of property or person as permitted by law.
  • Where your data may be required to prevent or protect against serious physical harm to an individual.
  • If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.

Personal information may also be collected automatically using cookies.

Cookies- what are they and how do we use them?

Cookies are small files that are automatically saved to your device as a result of the websites you visit.  Cookies track, save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

We use the following cookies on our web site:

Google Analytics – The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Google’s privacy policy is available to read at http://www.google.com/policies/privacy/.

Glew – The cookies collect information in a largely anonymous form to enable website owners to understand the usability of their websites and to monitor sales.  This includes information on how you experience our website and the purchases you make.  Potentially identifiable data that is collected is your IP (internet protocol) address. Glew’s privacy policy is available to read at http://glew.io/privacy-policy-2.

Social Media Cookies – We may use various social media sites including www.facebook.com, www.youtube.com and www.twitter.com.  Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within www.food4wildbirds.co.uk. You can find out how to block these cookies for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Google Adwords

Google Adwords is enabled on our web site. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how – https://support.google.com/ads/answer/2662922?hl=en. Please note that it is not possible to stop seeing all ads on websites.

Access to your personal data – your rights and contacting us

You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.

You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data.  If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so. You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.

If you have any enquiries and/or wish to exercise any of your rights in this privacy policy please contact us by email at sales@food4wildbirds.co.uk.

You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office.  Further details can be found at https://ico.org.uk.

Retention of Data

We hold your personal data only for as long as it is necessary to provide our services to you.

Other Websites

Our website may have links to other websites. This Privacy Policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

Updates

This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these change