Food4wildbirds- Privacy and Cookies Policy
This policy explains how we, Food4wildbirds, use your personal data which you provide to us including when you use our website, www.food4wildbirds.co.uk. We take our responsibilities for managing your personal data seriously and this policy explains our information practices and the choices you can make about the way your personal information is collected, used and stored.
When we say your “personal data” or “personal information” we mean any information that identifies you as a person.
Collecting your personal data – our relationship with you
You may provide us with personal data in one of the following ways:
- contacting us by telephone with an enquiry where you may be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
- contacting us through our website by either emailing us, using the ‘Contact Us’ button and completing your details on our form or writing to us. If you contact us through our website, you will be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
- setting up an account with us through our ‘Login’ button. In order to set up an account with us we will need your name, email address, delivery and home address(es) and telephone number. Please note when you first register for an account, our system automatically creates a user name for you to log on with and your user name will always be the initial email address you provide when you first registered. You have the opportunity to amend or delete your contact details at any time (including an email address if this changes from account set up) by logging into your account in the normal way. If you have any problems amending your personal information, please telephone us and one of our team will talk you through the process. For security reasons, we are unable to amend the information on your account for you.
The collection of this personal data is essential to enable us to perform our contract with you.
Placing an order with us – Worldpay
Practical steps in making payment via Worldpay which you may find useful
If you experience any problems making your payment through Worldpay, please check that your web browser settings allow pop-ups from our web site. Separately, please note when you are asked to make payment, a pop up window will appear that requests your password. This is an added security check initiated by your bank card issuer. The password that is required at this stage of the payment transaction is the one you have set up or use for on line bank transactions and not the password you use for logging onto our web site. If you don’t currently have a password set up for these purposes, press the ‘Forgot Password’ button and you will be allowed to create one and then your transaction can be completed.
Permitting us to add you to our newsletter list
Customer Surveys and reviews about our services and products
Sharing your personal information with third parties
There are certain scenarios where we may have to share your personal information with other parties (not listed in this policy) and examples of these scenarios are set out below:
- For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
- Where your data may be required to protect against harm to the rights of property or person as permitted by law.
- Where your data may be required to prevent or protect against serious physical harm to an individual.
- If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.
Personal information may also be collected automatically using cookies.
Cookies- what are they and how do we use them?
Cookies are small files that are automatically saved to your device as a result of the websites you visit. Cookies track, save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.
We use the following cookies on our web site:
Social Media Cookies – We may use various social media sites including www.facebook.com, www.youtube.com and www.twitter.com. Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within www.food4wildbirds.co.uk. You can find out how to block these cookies for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Google Adwords is enabled on our web site. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how – https://support.google.com/ads/answer/2662922?hl=en. Please note that it is not possible to stop seeing all ads on websites.
Access to your personal data – your rights and contacting us
You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.
You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so. You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.
You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at https://ico.org.uk.
Retention of Data
We hold your personal data only for as long as it is necessary to provide our services to you.