Privacy Policy

Our privacy pledge to our customer

Food4wildbirds.co.uk respects your privacy. Our Internet site is intended to be a service to you. To better protect your privacy we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used

Personal Information: what we collect and how we use it

When you purchase products from Food4wildbirds.co.uk we collect your name, address, telephone number and e-mail address (credit card information is given to Worldpay via their secure servers – we do not have access to any of your card details)

Upon completing your purchase we may present other offers via e-mail newsletters.

We will not divulge your e-mail address or any other details to any third party.

Worldpay secure payment.

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption – The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Security for the Shopper – Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper’s browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers.

Payment section please note: if you experience any problems making your payment during the Worldpay section please check your web browser settings allow pop-ups from our site.
Also please note at the payment point the pop up window that requests your password is added security from your bank card issuer; so at this point the password they are requiring is the one you have set up or use for on line bank transactions and not the password you use for logging onto our site.

If you don’t currently use one or have one set up if you press the forgot password section of the pop up it will allow you to create one and then your transaction can be completed.

Notice of change

Food4wildbirds.co.uk Privacy Policy is subject to change without notice. At any time you may visit our website to view the current policy

Amending your personal information
In order to change your email address, amend your contact telephone number, amend your delivery address or home address please log onto your account in the normal way, log in can be found at the top of the front page of our website. Once logged on you can chose what you want to amend, then update and all the information should be amended. If you have any problems please do not  hesitate to contact us we can talk you through the process. For security reasons this is not something we can do for you.

USERNAME PLEASE NOTE: When you first register with us the system automatically creates a user name for you to log on with – this username is the e mail address you entered when you first registered. This then becomes your username and the password you chose is linked to this user name.
Your contact e mail address can be found with your billing address contact details and this is where you can change your contact e mail address, if you have a new one. However as far as logging onto your account is concerned it will always remain the e mail address you registered with on your first visit. Therefore its not possible to change the e mail username details on your account.