Ordering, Delivery & Returns
Ordering & Deliveries
Please note we are an online order company only, unfortunately, we cannot take orders over the telephone.
Orders placed Monday to Friday before 12.00 noon will processed that day. Orders will then be despatched and delivered within 3 working days.
Orders placed after 12.00 noon Monday – Thursday will be processed the next working day, despatched and delivered within 3 working days. Orders placed after 12 noon on a Friday and over the weekend will be processed on a Monday. Please note we receive a lot of orders on a Monday due to the Weekend orders, so orders may take a little longer to be processed and despatched.
Deliveries Please Note: deliveries may take a little longer than normal during the Covid -19 pandemic. This is because we are following government social distancing guidelines resulting in changes to our working practices to keep our workers safe. Our carrier DPD are also extremely busy with the significant increase in all businesses on lines sales during the lockdown.
Deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Scilly’s, Guernsey & Jersey – can take between 2-5 working days from dispatch and are subject to a minimum order value. See below more details.
If you have not received your order within 7 working days please contact us by telephone or email.
PLEASE NOTE – Our carrier delivers Monday to Friday, we can not arrange for deliveries at the weekend or specify a time for your delivery. All orders require a signature on delivery if you are unlikely to be in to take delivery you can supply us with clear instructions on where to leave your parcel at the time of placing your order.
We can not take responsibility for parcels left without a signature at your instruction.
When signing for parcels from the carrier the signature slip will state how many parcels are in your consignment. Can you please ensure you add a comment on the slip along with your signature if all parcels aren’t delivered.
For example, the slip states the number of parcels in your consignment is 2 but only 1 is delivered please add – only 1 of 2 parcels delivered.
- FREE delivery on orders £20.00 and over to mainland England, Wales & the Scottish Lowlands.
- £3.95 delivery charge on all orders under £20.00 to mainland England, Wales & the Scottish Lowlands.
Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Scilly, Isle of Man, Channel Islands.
Delivery charge of £6.95 and a minimum order value of £35 are applicable for the following areas, in order to make supply viable due to higher delivery costs from our carrier.
Scottish Highlands & Northern Ireland -AB36-38, AB55-56,FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, BT. Scottish islands ( HS1 – 9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) Isles of Scilly (TR21- TR25), Isle of man ( IM), and Channel islands (JE & GY)
You can always return items that are defective, Please note: we only accept returns items that have been opened if they are defective. Please see below for details of how to return defective items to us.
If you are returning an item because of an error on our part or because it is defective we will be happy to replace the item or refund the full cost on return of the goods which we will arrange collection of via our carrier.
Returning of unwanted goods.
Refunds for unwanted goods may be subject to a 20% handling fee at our discretion but all carriage costs will be the customer’s responsibility.
If you wish to return an item please contact us to discuss further.
All goods should be packed in their original packing and wrapped securely.
All carriage costs of the goods being collected will be charged to the customer even if we are delivering another order to you. This is because we will be charged by our carrier for all deliveries and collections.
This Returns Policy does not affect your statutory rights.
Cancellation of an order once placed may be subject to an administration fee at our discretion.
You can contact us:-
PO Box 167
0845 094 6024 – This number is charged at a high premium rate. Please email if possible. Please note at busy times we are not always available to answer the telephone but at such times you will be transferred to our answer machine.
Please don’t hang up, your call is important to us – leave us a brief message, along with your name and contact telephone number and we will ring you back as soon as possible.